By choosing LE SILQUE products, you will get the best combination of silk's luster, thickness, softness, and durability. We use the highest quality (6A) 22 momme mulberry silk and are committed to the highest quality of our products.
All LE SILQUE brand products are made exclusively from natural mulberry silk, of the highest quality (6A) and 22 momme thickness. Products such as eye masks also have natural silk filling.
The world's best quality silk is produced in China, which is why the silk used in LE SILQUE brand products comes from China. The Chinese have been undisputed masters of natural silk production for centuries. China consistently maintains its dominance in this industry on the global market. And by combining traditional methods of natural silk production with modern techniques of weaving silk threads, they create beautiful fabrics with extraordinary health and aesthetic qualities.
Momme is a unit of measurement indicating the weight of silk. The thicker or heavier the silk, the better it drapes, the softer it feels, and the more durable it is. LE SILQUE guarantees 22 momme silk.
You have the option to have your product gift-wrapped. To do so, please write "gift wrapping" in your order notes when placing your order.
After each change in order status, you will receive a notification at the email address provided during order placement. The processing time for each order is 1 to 2 business days. Please also allow for shipping time. We will continuously send you notifications with your order status, and once the package is on its way – the tracking number.
To cancel your order, please contact our Customer Service as soon as possible.
Everything depends on the current status of your order. We can only make changes to your order up to a certain point. In such cases, please contact our Customer Service Department.
The discount code should be entered in the "discount code" field at the first stage of ordering in the cart. Please remember that promotions and discounts cannot be combined. They are active when purchasing products at regular prices and when purchasing items that are not subject to discounts or promotions.
At LE SILQUE, we offer the following payment methods:
- PAYU (bank transfer, credit card, BLIK)
- PayPal
- TRADITIONAL BANK TRANSFER
- CASH ON DELIVERY
- CREDIT CARD
- PayPo – buy now, pay in 30 days
We have selected the best and fastest delivery methods for you: InPost 24h courier, InPost 24/7 Parcel Lockers, InPost 24h courier cash on delivery, InPost 24/7 Parcel Lockers cash on delivery, DPD courier, DPD Pickup, DPD Express for international shipments, FEDEX courier for international shipments outside the EU. For orders over PLN 199, delivery within Poland is free. Delivery time within Poland is 1-2 business days.
Ideally, you should return the products to us in the carton they were originally packaged in. If you no longer have it, you can use any suitable carton for transport. Remember that the goods you wish to return must be unused and in their original brand packaging. The entire shipment must include all order documents, as well as accessories and any free gifts that were sent with the purchased items (you do not have to return gifts and miniatures only if you are returning individual products, not the entire order). Please remember to pack the parcel carefully so that it is not damaged during transit.
Please also include the return form (available for download HERE) with the returned goods. We would also appreciate it if you mark the package with "RETURN".
Please send products to the address:
GET GLOWING
ul. R.Felińskiego 1/U1
81-578 Gdynia
Exchanges in our store involve returning an item and placing a new, independent order. Please send the product back to us along with the return form. Remember that the item you wish to exchange must be unused and in its original brand packaging. The entire shipment must include all order documents, as well as accessories and any free gifts that were sent with the purchased items (you do not need to return gifts and miniatures only if you are exchanging individual products, not the entire order). We will refund the order amount by bank transfer within 14 days. A new order can be placed independently at any time, without waiting for the return to be processed.
Returns must be made within 14 days from the date of receipt of the package. To meet the deadline, it is sufficient to send back the items within 14 days, as we consider the date you send the package.
To check if your parcel has arrived, track its shipping number with the carrier you sent it with.
We will refund the funds within 14 days to the account number from which the payment for the order was made. If the order was paid via PayU, the refund will be processed automatically. If the order was paid by traditional bank transfer or upon delivery, we will refund the amount to the bank account number provided in the return form.
In our store, you can make a complaint in any way that is most convenient for you – electronically or in writing. To do this, use the complaint form available for download HERE.
Electronic complaint: please send us an email to sklep@lesilque.com with the attached complaint form, and then send us the package with the note "REKLAMACJA" (COMPLAINT),
Written complaint: please send us the goods immediately with the attached complaint form. Remember to choose a reliable delivery method and secure the items well so that they do not get damaged during transport.
Please send goods to the following address:
GET GLOWING
ul. R.Felińskiego 1/U1
81-578 Gdynia
If you have any questions, please contact us by phone at +48 575-136-119 or email: sklep@lesilque.com
Complaints can be submitted within two years from the date of purchase. Notification should be made immediately after the defect occurs.
To find out if your package has arrived, check the tracking number and contact the carrier you sent the package with or visit szybkiezwroty.pl
Our store has 14 business days to process your complaint. As a Customer, you have the right to: submit a statement of withdrawal from the sales contract, demand replacement with a defect-free item, or demand free repair of the product. We will process your complaint within a reasonable time and without undue inconvenience.
a.) By e-mail at sklep@lesilque.com
b.) By phone from Monday to Friday, 8 AM to 4 PM, at: +48 575-136-119
